Raelyn Campbell is my consumer hero of the month. She had enough of Best Buy showing just how bad their service can be and sued them for $54 million. It is very extreme but unfortunately based on my experience and the experience of others; this is pretty much the only way to get Best Buy to respond to your needs and their service promise.
I think it is time consumers’ show that they will not tolerate breaking of service promises. Best Buy in their own commercials promise be best service and best products. Yes I will agree they have a nice selection in some categories, but the service, very much lacking in pretty much every category. And I happen to live near a “model store” so I can only guess how bad it can be at a poor performing store.
I hope more consumers follow Raelyn’s example and speak up and take action when a company does not keep their service promise. After all, the service premium is built into every product so you are paying for it, you should get it what is promised.