Remember, told you there was more to come, and expect even more. Some say AIG at $30 a share is possible, who knows, they are certainly headed in that direction.
The sad thing is, this guy is really the fall guy. No way was it his fault alone. In fact that company is so poorly run, you might as well fire all the managers and start over again, maybe then they will learn to make money and actually learn what customer service means at the same time.